Q: I have a Dell Dimension e520 Microsoft Windows XPVersion 2002For some reason, my sound does not work... My speakers are fine, they say they are on, their hooked up, I tried to restart with no help at all. Recently when "cleaning out" my computer I deleted a program called bonjour, which turns out is some kind of audio system for safari internet and my itunes...I tried redownloading safari and itunes with no help to get back my audio... the audio is gone in ever internet browser, and i've been trying for weeks...I don't know if I uninstalled another driver on accident as well but when I go to Control Panel, and then click on Sounds & Audio Devices, it says I have no device.I have no idea how to get this back, I had friends try, I tried to redownload Bonjour, no help. Could someone direct me to a link for a sound driver or something that will make my audio work for my type of computer. Thank you so much.I've already been on the Dell site, downloaded both the things under audio... restarted and it still doesn't work
A: Regardless of what version of XP is installed, the NEXT step is the chipset drivers, then the device drivers such as the sound.
If you have sound without the chipset drivers, most likely Windows installed some generic chipset (and incorrect) drivers. Although generic drivers MAY work in some cases they are incorrect for the Dell hardware. We see a lot of problems posted about sound problems such as playing fast, etc and they are all caused by incorrect drivers.
MOST of the problems with reinstallations, posted on this forum, are because of the omission of the chipset drivers.