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Q: I have had a Toshiba Laptop for over two years now. It has Windows Vista.

The laptop began crashing one day, and now it can't reach the screen where I login. When I turn the laptop on, it reads, in big red letters' "toshiba," just like normal. But after it disappears, the screen goes completely blank instead of going to the normal loading screen. After about 30 minutes, at the bottom of the screen, it says "windows loading files." After it is done loading, it simply says at the top "insert windows installation disk and restart your computer.

I don't have a Windows Installation Disk, so I used a Toshiba Recovery Disk instead. I followed the directions:

1) Place the disc or #1 disc into the drive.

2) Power up the computer while holding down the "C" key (Release the "C" key when the screen reads "Toshiba")

After step 2, the screen says at the bottom, "Windows loading files." Afterwards, I see the normal loading screen. However, once it is done loading, the screen goes completely black. After 5 minutes, the mouse appears on the screen. You can move it, but that's as far as I've gone: a black screen with only the mouse present. Even after 4 hours, nothing happens. Any help would be much appreciated!

Satellite: M205-S7452
OS: Windows Vista
Laptop: Toshiba



1.You will have to access safe mode and do a system restore!

2. Power down laptop

3. Press and hold the 0 (zero) key

4. Release the 0 key when you get a message at bottom of screen indicating recovery process is beginning or loadi

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